We, Host Multitude, are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

By accessing or using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can identify you, such as your name and email address.
Non-Personal Information: This includes anonymised or aggregated data, such as browsing habits, device information, IP addresses, or website usage statistics.
Sensitive Information: In certain circumstances, we may collect sensitive information only with your explicit consent or as required by law.
Security Monitoring: We may collect and store information, such as IP addresses, timestamps, and activity logs, related to unauthorized or malicious interactions with our website or servers. This data is collected to protect the security and integrity of our systems, investigate potential breaches, prevent further incidents, and comply with legal obligations.

We collect information when you:

Contact us via email, phone, or online forms.
Interact with our website, including through cookies or analytics tools.

2. How We Use Your Information

We use your personal information to:

Provide, operate, and improve our services.
Communicate with you, including responding to inquiries or sending updates about our services.
Comply with legal obligations or resolve disputes.
Analyse website usage to improve functionality and user experience.

3. Disclosure of Your Information

We may disclose your personal information to:

Service Providers: Third parties who assist us in operating our website or delivering services (e.g., payment processors, IT providers, or marketing agencies), under strict confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity, subject to applicable privacy laws.

We do not sell or rent your personal information to third parties for marketing purposes without your consent.

4. Storage and Security

We store your personal information securely, using industry-standard physical, technical, and administrative measures to protect it from unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is stored in Australia or in secure servers overseas, where equivalent privacy protections apply. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse usage, and deliver personalised content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Anonymity: Deal with us anonymously or pseudonymously where feasible.
Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.
Complaint: Lodge a complaint about our handling of your information (see Section 9).

To exercise these rights, please contact us using the details below. We may require identity verification before processing your request.

7. Overseas Disclosure

If your personal information is transferred overseas (e.g., to service providers or cloud storage), we will take reasonable steps to ensure the recipient complies with the APPs or equivalent privacy standards. By providing your information, you consent to such overseas disclosure, subject to these safeguards.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at our page.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Effective Date

This Privacy Policy is effective as of 26 November 2025.